[Today’s guest post is from Ashley Verrill of Software Advice.] In March, I will head to Florida to speak at an HP conference about an experiment I conducted recently called “The Great Social Customer Service Race.” The four-week project tested …

The Great Social Customer Service Race Read more »

[This guest post is from Ashley Furness, CRM Analyst for Help Desk Software Advice.]   Pop quiz: How long does it take your team to respond when a customer submits a service request on Twitter, Facebook or another social media channel? One day. …

Top Tools for Better Social Customer Service Response Read more »