Tag: ashley furness

By Posted on Posted in Customer Service, Social Media, Tools for Small Business No Comments Tagged with , , , , , , , , , , , ,

[This guest post is from Ashley Furness, CRM Analyst for Help Desk Software Advice.]   Pop quiz: How long does it take your team to respond when a customer submits a service request on Twitter, Facebook or another social media channel? One day. …

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By Posted on Posted in Customer Service, Doing Business No Comments Tagged with , , , , , , , , , , , , , , , ,

[The following post is by Ashley Furness of Software Advice.]   When Steve Jobs walked the iconic stage to reveal the first generation iPad two years ago, a light bulb went off in Boston Scientific CIO Rich Adduci’s head. “Trying …

Expert Tips for Drafting Your iPads for Sales Strategy Read more »