[This guest post is from Ashley Furness, CRM Analyst for Help Desk Software Advice.]   Pop quiz: How long does it take your team to respond when a customer submits a service request on Twitter, Facebook or another social media channel? One day. …

Top Tools for Better Social Customer Service Response Read more »

[The following post is by Ashley Furness of Software Advice.]   When Steve Jobs walked the iconic stage to reveal the first generation iPad two years ago, a light bulb went off in Boston Scientific CIO Rich Adduci’s head. “Trying …

Expert Tips for Drafting Your iPads for Sales Strategy Read more »