It’s easy to handle a happy, grateful customer—but what about the unhappy ones? You can’t run from them. But rather than being weighed down and taking it personally when a relationship with a customer goes sour, use it as a …
3 Ways to Use Unhappy Customers to Grow Your Business Read more »
[This blog post was submitted by freelance writer Kyle O’Brien.] Unless you’re your own boss, most every other job out there requires formalities from the moment a person is hired. Some sort of training exercise, or a bunch of binders …
Top 4 Most Confusing/Long-Winded Training Videos Read more »
[The following post is by Ashley Furness of Software Advice.] When Steve Jobs walked the iconic stage to reveal the first generation iPad two years ago, a light bulb went off in Boston Scientific CIO Rich Adduci’s head. “Trying …
Expert Tips for Drafting Your iPads for Sales Strategy Read more »
If you’re a small business owner, you may or may not have an actual “customer service” team. Odds are, you’re wearing many hats in your organization, as might your employees, and customer service is likely just one of those hats. …
Angry Customers: Customer Service for Small Business Owners Read more »
Our Minneapolis offices are on the same block as the Federal courthouse where all the NFL-lockout-related proceedings are going on. Every morning on my way in I can’t help but notice the media trucks parked outside with their giant antennas …