[This article was written by Meghan Belnap.] It’s no longer enough for businesses today to have a website that only includes a basic landing page and a short description of the company. With many businesses developing more tech-savvy websites, businesses …
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[This article was written by Meghan Belnap.] With $62 billion lost every year as a result of poor customer service, today’s businesses need to update their customer service efforts to accommodate the latest technology. From various tech integration, add-ons to …
How to Upgrade Your Customer Service for the Modern Technical Era Read more »
[This article was written by Dawn Castell.] All too often we think of our customers simply as consumers of our product or service. The truth of the matter is that we are also consumers and we work dynamically in concert …
[This article was written by Gabby Rolette.] Unless your goal is to fail miserably, no business likes losing customers. The key to keeping customers from jumping ship is to build connections with them. Customers who feel connected to your business …
[This article was written by Dawn Castell.] The truth of the matter is that most clients prefer doing business with people they like, trust, and know. Without customers, there is no business. Acknowledging the fact that a client is the …
[This article was written by Dawn Castell.] We’ve all been there before. Something we’ve bought either online or in a store has failed to arrive at the appropriate date, and so we call the customer service line in order to …
How to Think Critically to Deliver Better Customer Service Read more »